Your partner for Dx compliance in translational research

Privacy Policy

We take your privacy very seriously, and this policy explains the what, how, and why of the information we collect when you visit our website or when you use our services. By using our Website, you agree to this Privacy Policy and the Terms of Use.

What this policy covers

This policy covers how we handle personal data, including information related to your use of our website. Personal information includes information about you that is personally identifiable like your name, address, email address, or phone number, and that is not normally available publicly.

What data we may collect

  • Name and Job Title
  • Contact Information, including your email address
  • Demographic Information such as your postcode
  • How you use emails we send you, whether they are opened or if links are clicked
  • Cookies & Usage Data

How do we collect your data?

You directly provide ARC with most of the data we collect. We collect and process data when you:

  • Register online for membership access to our exclusive whitepapers and webinars
  • Sign up to our newsletter
  • Use or view our website via your browser’s cookies

How will we use your data?

The information we collect lets us understand your needs and helps us improve our service. Occasionally we may also use the contact details you provide to email you about regulatory updates, new services, events or other information we think you may find useful. You can always opt out of receiving any, or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. You may also visit our sites anonymously.

We may also collect information how the service is accessed and used (Usage Data). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Retention of data

ARC Regulatory will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (e.g. if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

ARC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Marketing

Our company would like to send you information about products and services that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop ARC Regulatory from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here

Your Rights

ARC would like to make sure you are fully aware of all of your data protection rights.

Accessing and updating your information

Your information will only be used for the purpose for which it was originally collected and to which you have consented. You have the right to request ARC provide copies of your personal data and to ensure that such data is accurate and relevant for the purposes for which we collected it.

We will respond to a request for individual access to personal information within one month of that request.

You have the right to request ARC correct any information you believe is inaccurate and to complete any information that you believe is incomplete.

You have the right to request that ARC erase your personal data, under certain conditions.

You have the right to request that ARC transfer the data that we have collected to another organisation or directly to you, under certain conditions.

Such requests can be made by contacting ARC Regulatory Ltd by email or otherwise in writing (using the contact details below).

Requests from ARC Regulatory employees may also be made to ARC Regulatory Ltd HR Department.

There is no charge for an individual to access or update their Personal Information. You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by completing our contact form.

You can withdraw your consent for us to hold your details by writing to or emailing us, including your name and full address, requesting a full removal of your details from our database

Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you consent to their use, the file helps analyse web traffic or lets you know when you visit a particular site. By gathering and remembering information about your preferences, a cookie will allow ARC Regulatory to deliver a better online service and experience. For further information visit www.allaboutcookies.org

We use traffic log cookies to identify which pages and features are being used. This data will help us to tailor our website to customer needs now and in the future. (Note, we only use this information for statistical analysis, then the data is removed from the system). A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

We also use cookies to keep you signed in to our member’s area.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Disclosure of Data

Business transaction

If ARC Regulatory is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are: STRIPE

Their Privacy Policy can be viewed at https://stripe.com/us/privacy

Security

We’re committed to ensuring that your information is secure, and have put in place appropriate procedures and protocols to safeguard that data. What’s more, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Notice of breach of security

If a security breach causes an unauthorised intrusion into our system that materially affects you then ARC will notify you as soon as possible and later report the action we took in response.

Links to other sites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, Privacy Policies or practices of any third-party sites or services.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this privacy policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. This privacy policy was last updated on 5th May 2021.

Children’s privacy protection

Our Service does not address anyone under the age of 13 (Children).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

How to complain

Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the Information Commissioner. The Information Commissioner may be contacted at ico.org.uk/make-a-complaint or telephone: 0303 123 1113.

How to contact us

If you have any questions or concerns about this Privacy Policy, please contact us:

By email: [email protected]

By visiting this page on our website: www.arc-regulatory.com/contact

By telephone number: +44 28 796 39304

By mail: Unit 1a Concourse Building 1, Catalyst Queen’s Road, Belfast, BT3 9DT